Cybersecurity and Privacy

Peter Jackson, a cybersecurity and privacy attorney in the firm’s Intellectual Property and Technology Groups, shared his insights with TechCrunch on the potential risks users may face when using the Neon mobile app, which pays individuals to record their phone calls and sells the data to AI companies.

Excerpts:

Peter Jackson, cybersecurity and privacy attorney at Greenberg Glusker, agreed — and tells TechCrunch that the language around “one-sided transcripts” sounds like it could be a backdoor way of saying that Neon records users’ calls in their entirety but may just remove what the other party said from the final transcript.

“Once your voice is over there, it can be used for fraud,” says Jackson. “Now this company has your phone number and essentially enough information — they have recordings of your voice, which could be used to create an impersonation of you and do all sorts of fraud.”

“There is a tremendous desire on the part of, certainly, knowledge workers — and frankly, everybody — to make it as easy as possible to do your job,” says Jackson. “And some of these productivity tools do that at the expense of, obviously, your privacy, but also, increasingly, the privacy of those with whom you are interacting on a day-to-day basis.”