Mitigating risk from consumer claims

May 30, 2024Article
Legal Dive

Partners Sedina Banks and Ira Steinberg authored "Mitigating risk from consumer claims" in Legal Dive.


It’s 2 p.m. You check your company’s mail. You see a letter from a law firm from California you’ve never heard of. Inside is a demand letter. Your heart rate quickens. The plaintiff claims your company’s website is engaged in illegal wiretapping, and they are demanding $500,000 to settle the claim before they begin filing arbitrations.

This scenario is real for thousands of companies every year that are targeted by plaintiff’s lawyers for individual and class consumer claims. However, there are ways to reduce the risk of being targeted for a consumer claim and improve your chances of successfully defending them.

Read the full article here.